1. Guest Registration and Identification
All guests staying at the hotel, including children, are required to present a valid form of identification upon arrival and provide the details of all accompanying guests.
The hotel reserves the right to refuse entry or accommodation to any person whose behaviour is considered disruptive, inappropriate, or likely to disturb other guests or compromise the comfort, safety, or security of the premises.
Our facilities are designed to provide accessibility for guests with disabilities and comply with all applicable accessibility regulations.
2. Reception Hours, Check-in and Check-out
Reception is open daily from 7:00 AM to 10:00 PM.
Check-in is available from 3:00 PM. Check-out is required by 11:00 AM.
Guests arriving after reception hours are kindly requested to notify the Front Desk as early as possible.
Late check-out requests and extensions of stay are subject to availability and may incur additional charges.
Guests planning an early morning departure are kindly requested to inform the Front Desk by the day before departure.
3. Safety and Emergency Procedures
For your security, please ensure that your room is locked whenever you leave and store valuables in the in-room safe provided.
Evacuation plans, fire safety instructions, and emergency exit routes are displayed in guest rooms and throughout the hotel.
A defibrillator and first-aid kit are available at the Front Desk.
4. Access and Key Management
Guests are kindly requested to leave their room key at the Front Desk when leaving the hotel premises.
A replacement fee of €100 will be charged for any key that is lost or not returned upon departure.
Guests are responsible for the safekeeping of their room key and safe key throughout their stay.
5. Housekeeping and Environmental Commitment
Daily housekeeping service is provided between 11:00 AM and 4:00 PM. Guests wishing not to be disturbed are kindly requested to display the “Do Not Disturb” sign.
As part of our environmental commitment, towels will remain in your room and will only be replaced upon request.
We use environmentally friendly cleaning products as part of our commitment to sustainable hospitality practices.
6. Swimming Pool and Shared Facilities
The swimming pool is open daily from 8:00 AM to 8:00 PM and is reserved exclusively for hotel guests.
Guests are required to shower before entering the pool. Appropriate swimwear must be worn at all times.
Children under the age of 12 must be accompanied and supervised by a responsible adult.
Running, diving, glass containers, and food are strictly prohibited in the pool area.
Dangerous or excessively noisy behaviour is not permitted. Failure to comply with these rules may result in temporary suspension of pool access.
7. Restaurant
Restaurant opening hours are displayed at the entrance and at the Front Desk.
Outside food and beverages are not permitted unless prior authorization has been obtained from hotel management.
Guests are kindly requested to comply with the restaurant dress code.
8. Hygiene, Health and Safety
Smoking is strictly prohibited throughout the hotel, including guest rooms, in accordance with applicable legislation.
A cleaning fee of €50 per day may be charged for violations of the non-smoking policy. A fee of €150 will apply if the fire alarm system is activated as a result of smoking.
The use of illegal substances, strong-smelling products, and the storage of perishable food items in guest rooms are prohibited.
Guests are encouraged to participate in our environmental initiatives by using recycling facilities and conserving energy whenever possible.
9. Damage, Disturbance and Liability
Guests are expected to respect hotel property, furnishings, and equipment. Any damage, loss, or theft will be charged accordingly.
Quiet hours are observed from 10:00 PM to 8:00 AM. Any behaviour likely to disturb other guests may result in immediate removal from the property.
Children must be supervised by an adult at all times in public areas.
10. Pets
Pets are permitted only with prior approval from hotel management and may be subject to additional charges.
Pets must be kept on a leash in all public areas and are not permitted in the swimming pool area.
11. Privacy and Data Protection
Personal data is processed in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).
Such information is used solely for the management of your stay and will not be disclosed to third parties without your consent, except where required by law.
Guests have the right to access, correct, or request deletion of their personal data by contacting hotel management.
12. Internet Access and Intellectual Property
Complimentary Wi-Fi access is provided throughout the hotel.
Guests must comply with all applicable laws regarding the use of the internet, including regulations governing copyrighted content.
The hotel cannot be held liable for theft, loss, or damage resulting from the use of unsecured internet connections or personal devices.
13. Personal Belongings and Valuables
The hotel accepts no liability for personal belongings left unattended in public areas or not secured in the room safe.
Lost property enquiries should be directed to the Front Desk.
14. Expulsion and Sanctions
Any serious or repeated breach of these House Rules may result in immediate removal from the hotel without refund, in addition to any applicable charges, fines, or claims for damages.
15. Lost, Forgotten and Abandoned Property
Items found within the hotel will be held at the Front Desk for a maximum period of one month from the date they are discovered.
Items that remain unclaimed after this period, or that appear to have been intentionally abandoned, may be considered abandoned property.
Perishable items, low-value goods, and unsanitary items may be disposed of immediately for hygiene and safety reasons.
Valuable items, including jewellery, electronic devices, and identity documents, will be securely stored and handled in accordance with applicable regulations.
After one month, unclaimed items may be donated, destroyed, or otherwise disposed of at the hotel’s discretion and in accordance with applicable laws.
Any shipping costs incurred for the return of forgotten items will be borne entirely by the guest.
The hotel accepts no responsibility for items that cannot be located, have deteriorated, or have been disposed of in accordance with this policy.
Management thanks you for your trust and wishes you a pleasant stay.
Should you require any assistance or have any questions, our team will be pleased to assist you. Emergency contact information is available at the Front Desk.